Age UK Trading CIC is a social enterprise that sells a range of Handicare stairlifts. They have teamed up with Handicare, one of the largest manufacturers of stairlifts, so that each purchase of a stairlift from Age UK Mobility helps fund the charitable work of Age UK. Profits from the sale of their stairlifts are donated to Age UK the Charity.
Age UK offers a range of selected Handicare stairlifts to meet the different needs of their customers. They supply brand new and reconditioned stairlifts for straight, curved and outdoor stairs. Their stairlifts can be fitted on nearly all type of staircases, including very narrow ones. In addition to a standard chair seat, a perch seat is an option for users who have difficulty bending their knees or hips.
Age UK straight stairlift models include the Simplicity, the Simplicity Plus and the Age UK 1000 Series. The Simplicity is the most affordable, basic option and can be installed on narrow staircases. The Simplicity Plus can be adapted and personalised to meet the needs of the user. The 1000 Series comes with a choice of additional features.
The Age UK 2000 curved stairlift is designed for stairs that have bends or corners. Like all curved stairlifts, it needs to be made to measure to fit the exact measurements of your stairs. Because it will be custom made it will cost considerably more to buy a curved stairlift than one for straight stairs. The Freecurve is Handicare’s curved model for very narrow stairs or tight bends.
The Age UK 1000 Outdoor stairlift is similar to their straight indoor model, but is designed to withstand the weather. It can be fitted on straight steps outside, such as those leading to a door or providing access to a garden.
Age UK offers a range of reconditioned Handicare stairlifts, which can be a more affordable option for those on a tight budget.
Handicare has a Price Match Promise. This means that if you get a quote for an Age UK stairlift and you obtain a cheaper quote for a similar stairlift from another supplier, Handicare will match the lower price.
Handicare working with Age UK has a customer experience rating on 4.6/5 based on independent reviews on the Feefo website.
Handicare has a 14 day money back guarantee. If you change your mind after your stairlift is installed you can get a full refund if you notify them within the first 14 days, subject to their terms and conditions. Handicare has a freephone customer service number that customers can call any time of the day or night every day of the year.
Handicare stairlifts meet British and European safety standards and are a reliable, well-known brand. By teaming up with Handicare, Age UK is able to offer its customers a range of quality products from a reputable manufacturer. The Price Match Promise offered by Handicare is a good incentive for customers and reassures them they are paying a fair price. The 24 hour customer support is a good feature of the aftercare service.
There have been reports in the media highlighting the fact that in return for recommending certain companies the Age UK charity is paid a minimum amount or a cut of the profits. In the case of Handicare, it is clearly stated on the Age UK Mobility website that:
”Handicare will raise a minimum of £1,200,000 during 2016/2017 for Age UK”.
There is concern about a charity encouraging elderly people to choose a particular company, as the advice they give should be impartial. However, the terms of endorsement are clearly displayed on Age UK Mobility’s website, so customers can make up their own minds whether to buy a stairliftfrom them.
We would give Age UK Stairlifts a 3.9 star rating out of 5.