1st Choice Stairlifts is a family-run company in Wiltshire, UK. They specialise in stairlifts, home lifts, and wheelchair lifts. With over 20 years of experience and a 5-star rating on Which? First Choice is committed to quality and customer satisfaction. As an independent provider, they offer a variety of stairlifts, including new, reconditioned, and rental options from reputable brands like Handicare, Otolift, and Brooks. Stairlift prices depend on the type and brand and whether you choose a new or reconditioned model, ensuring options for different budgets.
This guide provides all the answers to your questions about 1st Choice stairlifts. It covers their products, services, and customer reviews, which will help you decide if they’re the right choice for you. So keep on reading.
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Who are 1st Choice Stairlifts?
Types of stairlifts you can purchase from 1st Choice
Rental options at 1st Choice Stairlifts
What services do 1st Choice Stairlifts offer?
1st Choice Stairlifts reviews
FAQ
1st Choice Stairlifts Limited is an independent family-run company in Calne, Wiltshire, UK. Founded in 2004, they specialise in stairlifts and lifts for homes and wheelchairs and also install them. Unlike some other companies, First Choice is not tied to a single manufacturer. So, they can offer a wider range of products to suit different needs and budgets.
As resellers, First Choice Stairlifts offers stairlifts from various brands, including Handicare, ThyssenKrupp Access, Otolift, Platinum, Brooks, and Acorn. This wide selection lets them serve diverse customer needs and ensures the stairlift fits the user’s needs and the home’s layout.
While based in Wiltshire, 1st Choice Stairlifts serve customers in several areas across the UK, including but not limited to:
They primarily focus on regions in southern England, but their team can confirm if they cover specific areas.
The types of stairlifts you can purchase from First Choice are broad. From straight stairlifts for staircases with no bends or turns to curved ones requiring custom-made to fit staircases with bends. All stairlifts offered by 1st Choice Stairlifts, whether new or reconditioned, are installed in full compliance with UK safety regulations and standards, ensuring your peace of mind.
The brands they resell are well-known in the UK and suit different needs and budget preferences. Their options include:
Straight stairlifts are the most common type. They are best for homes with straight staircases. They are typically more affordable and easier to install than curved stairlifts. First Choice Stairlifts offers several models for straight staircases, providing reliable and efficient solutions.
If you’re looking for other options, consider exploring brands like Acorn or Stannah, which are also well-known for their straight stairlift mode.
Curved stairlifts are custom-made to fit staircases with bends, curves, or intermediate landings. They require precise measurements and installation, but they provide a smooth, comfortable ride on complex staircases. These models are specifically designed to handle the challenges of curved staircases.
Outdoor stairlifts are weatherproof and perfect for accessing gardens or patios. They use durable materials and covers to protect the product from rain, wind, and sun.
1st Choice Stairlifts offers reliable outdoor stairlift models to enhance your outdoor mobility.
Wheelchair stairlifts, or platform lifts, are best for wheelchair or scooter users. These lifts provide a safe, easy way to use stairs, removing the need to transfer out of the wheelchair. First Choice Stairlifts offers indoor and outdoor platform lifts. They ensure access to your home and property. Here are the available lift options for wheelchair users:
Reconditioned stairlifts are a low-cost option. They are reliable and of good quality. 1st Choice Stairlifts offers a selection of reconditioned models, including:
Straight stairlifts:
Curved stairlifts:
These pre-owned stairlifts have been refurbished. They meet safety and performance standards and are an affordable solution that retains quality. If you are considering a reconditioned stairlift, it might also be worth exploring options from other reputable brands like Acorn and Companion, known for their quality refurbished models.
Unsure which brand is right for your staircase? We can help. Get up to 4 free, no-obligation quotes from trusted providers, including 1st Choice Stairlifts. Compare prices and find the best option for your home and budget.
1st Choice Stairlifts offers flexible rental options for both straight and curved stairlifts, serving those who need a temporary solution or prefer not to commit to a purchase. Straight stairlift rentals start from an initial payment of £350 and a monthly fee of £50. Curved stairlift rentals begin with an initial payment of £1850 and a monthly fee of £100.
| Comparison of First Choice’s straight and curved stairlift rental options | ||
|---|---|---|
| Feature | Straight Stairlift Rentals | Curved Stairlift Rentals |
| Initial Payment | From £350 | From £1850 |
| Monthly Fee | £50 | £100 |
| Installation Time | Quick (usually within a few days, as they’re available from stock) | A few weeks (custom-made to fit your staircase) |
1st Choice Stairlifts provides a comprehensive range of services to ensure their customers’ needs are met:
If your stairlift is making strange noises, not working properly, or has completely stopped, you can rely on 1st Choice Stairlifts for repair services. Their skilled technicians can quickly diagnose and resolve the issue. They are trained to handle repairs for all major stairlift brands and models. Even if your stairlift is not covered under warranty or is from a different provider, they offer affordable repair services.
Regular servicing is important to keeping your stairlift safe and running smoothly. 1st Choice UK does routine maintenance for all stairlift brands, not just the ones they sell. These visits typically start from £150, but the final cost may vary depending on the work required.
During a service visit, a technician will:
This proactive approach helps prevent sudden breakdowns and increase the lifespan of your stairlift. It can also save you money on costly repairs down the line.
Unexpected repair costs for your stairlift can add up. 1st Choice Stairlifts provides a maintenance contract to prevent unexpected issues and keep your stairlift in excellent condition. This contract ensures that you won’t encounter any surprises and guarantees the optimal performance of your stairlift.
With a maintenance contract, you get:
If you no longer need your stairlift or are upgrading to a new one, 1st Choice Stairlifts can remove it for you. They’ll carefully remove it, leaving your staircase clean and tidy. Stairlift removal costs vary depending on the type of stairlift and how difficult the removal process is.
If you’re getting a new stairlift from 1st Choice, they might buy back your old one. This could save you money on your new stairlift. The amount they’ll pay depends on how old your stairlift is and how well it works.
1st Choice Stairlifts stocks over 5,000 genuine spare parts and accessories for stairlift models like Acorn, Stannah, Platinum, Otolift, Handicare, Companion, and ThyssenKrupp Access. With this large inventory, they can quickly repair your stairlift, keeping any downtime to a minimum.
Whether you need a replacement key, battery, motor, or circuit board, they have the parts to keep your stairlift in top shape. Prices vary by part and model, from a few pounds to several hundred. If you’re comfortable with DIY, you can order simple parts directly, or their skilled engineers can handle more complex repairs for you.
When you buy a new stairlift from 1st Choice Stairlifts, it usually comes with a manufacturer’s warranty. This warranty covers repairs and replacements if something goes wrong within a certain time. The length and details of the warranty depend on the stairlift you buy.
In addition, 1st Choice Stairlifts may offer the option to extend the warranty on your stairlift for continued coverage and peace of mind. Contact them directly to learn more about available warranty extension options.
How to apply for 1st Choice Stairlifts’ services
1st Choice Stairlifts offers a variety of ways to access their services, depending on your needs:
New installations & general inquiries:
Aftercare & maintenance (repairs, parts, servicing, warranties, removals)
Contact their aftercare department directly at 01249 814528.
Emergency repairs
Call their 24/7 emergency line at 01249 479110.
1st Choice Stairlifts has garnered positive reviews and recognition for their services, with a 5-star rating on Which? and an average of 4.9 stars from TrustIndex, a reputable review platform in the UK.
✔️Pros
Excellent service
Quality products
Goes the extra mile
❌ Cons
Delayed responses
Installation issues
Miscommunication
Here’s what customers love about 1st Choice Stairlifts:
A customer said, “From my first contact (recommended by an OT) to installation, the whole team has been courteous, friendly, respectful, and professional.” (June 2024).
Another praised the company’s quick response in an emergency. “I called the office and, within 5 minutes, Pete called me and talked me through what to do,” they said (April 2024).
Another customer was told by other installers that a stairlift wasn’t possible due to their narrow staircase. They were impressed that 1st Choice “solved the problem” and installed a stairlift “in no time, with no mess at all” (October 2022).
A customer noted installers repaired a rotten floor joist during installation, which showed their commitment to getting the job done right (January 2024). Another praised the team for speeding up the installation of a needed stairlift (November 2023).
Area where First Choice Stairlifts could improve, based on customer feedback:
Although 1st Choice Stairlifts receives mostly positive feedback, customer reviews have highlighted areas for improvement.
Overall, 1st Choice Stairlifts is highly regarded for their customer service and quality products. Addressing these areas for improvement could help them further enhance the brand’s reputation and ensure consistent customer satisfaction.
Looking for a stairlift without being brand specific? You might find one at 1st Choice Stairlifts.
Because choosing a stairlift shouldn’t be hard. Let us help you find the right one, including the options 1st Choice Stairlifts has. Get up to 4 free quotes from trusted stairlift installers like 1st Choice Stairlifts. Compare prices and choose the best option. With our simple service, you can save hours of research and possibly up to 40% on your stairlift.
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What type of stairlifts does 1st Choice Stairlifts offer?
1st Choice offers many types of stairlifts, including straight stairs, curved stairlifts for stairs with turns, and outdoor stairlifts for outside use. They also have wheelchair stairlifts and reconditioned stairlifts for a lower price.
Can I rent a stairlift from 1st Choice Stairlifts?
Yes, you can rent both straight and curved stairlifts from 1st Choice. Choosing a rental option is ideal if you need one for a short time or want to try it before buying. They’ll even install and remove it for you.
